Westgate Lakes Resort & Spa in Orlando, FL

9500 Turkey Lake RdOrlando, FL 32819
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Overview

Westgate Lakes Resort & Spa offers a sophisticated, ideally located place to lodge in the heart of all the Orlando activity. With spacious and fully furnished villas, seven outdoor heated pools, seven hot tubs, an award-winning restaurant, a relaxing on-site spa, complimentary scheduled shuttle services, and EV charging stations, guests can enjoy all the luxuries of home and more while visiting.

Good To Know

from Ashley, one of our Orlando Travel Experts
  • 3.8 miles from Universal Orlando Resort.
  • 4.6 miles from Walt Disney World Resort.
  • Adjacent to Sand Lake Rd. (Restaurant Row)
  • Free area shuttle.
  • Minimum check-in age is 21.
  • Kitchens or kitchenettes.
  • Private patios or balconies.
  • 5 restaurants.
  • 7 heated pools.
  • Multiple recreational activities.

Property Amenities

  • 24 Hour Front Desk
  • ATM/Banking
  • Bar/Lounge
  • Barbecue Grill(s)
  • Beach/pool sun loungers
  • Boat Rental
  • Breakfast (surcharge)
  • Business Center
  • Children's Club
  • Children's club (surcharge)
  • Children's Pool
  • Children's Program
  • Coffee Shop or Café
  • Concierge Services
  • Dry Cleaning/Laundry Services
  • DVD Players Available
  • Elevator
  • Express Checkout
  • Fishing Deck/Pier
  • Fitness Facilities
  • Free Parking
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Hair Salon
  • Handicapped Access
  • Health Spa/Massage
  • Hot Tub
  • Ice Machines
  • Internet Access in Public Areas (surcharge)
  • Marina on Property
  • Meeting Facilities
  • Movie Rentals
  • Non-Smoking Rooms
  • Outdoor Pool
  • Outside Corridors
  • Patio/Veranda
  • Pet Friendly
  • Picnic Area
  • Playground
  • Poolside Bar
  • Restaurant on Property
  • Room Service
  • RV and Truck Parking
  • Security Guard
  • Shuttle Services - Limited (free)
  • Smoke-free Property
  • Snack Bar/Deli
  • Sun Deck
  • Sundry/Grocery
  • Tennis Court on Property
  • Wedding Services
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Description

from Westgate Lakes Resort & Spa
Check-In: 4:00pm Check-Out: 10:00am
Guests at the Westgate Lakes Resort & Spa enjoy a memorable vacation experience, from the lavishly appointed villas to the dazzling lakefront sunsets.

Westgate Lakes Resort & Spa is situated within only minutes of world class theme parks such as Walt Disney World Resort, Universal Orlando Resort, Sea World, Discovery Cove and Aquatica as well as many other Orlando attractions and the Orange County Convention Center.

Westgate Lakes Resort & Spa offers numerous family-friendly amenities such as seven outdoor heated swimming pools, seven hot tubs, fitness center, volleyball, basketball and tennis courts, miniature golf, bicycle rentals, playgrounds, game room, lakeside marina & dock, paddle boats & kayaks, barbecue grills and picnic area. The resort offers an onsite full-service spa.

From cozy studios to spacious two bedroom villas, Westgate Lakes Resort & Spa offers the ideal accommodations to meet your family's needs. In-room amenities include sleeper sofa, full kitchen or kitchenette, refrigerator, microwave, coffee maker, cable television, DVD player, phone with voicemail, and an in-room safe box. Most of the rooms feature a balcony or patio as well.

The Marketplace
Browse to your heart’s content at the larger and all new Marketplace offering a variety of groceries, dairy items, snack items including a full line of Lay’s® chips, pasta and pre-packaged foods in addition to sliced-to-order deli meats. Enjoy freshly made-to-order subs, wraps and salads as well as hot food ready to go from Sid's Deli located within the Marketplace store. The Marketplace features Krispy Kreme Doughnuts®, Entenmann's® and other baked goods, Pepsi® products and a large selection of bottled wine, beer, liquor, bottled water and juices. Florida Lottery® tickets are also available. The Marketplace offers sun care products, gifts and souvenirs along with apparel, hats, bathing suits and more.
Drafts Sports Bar & Grill
Drafts Sports Bar & Grill brings together the popular concepts of brew pubs and gourmet burger bars. Drafts is a family-friendly experience for all ages and features a variety of appetizers, palm-stretching burgers, sandwiches, salads and steak selections that are complemented by an extensive selection of draft and bottled beers and a wide array of cocktails. Drafts is a casual but elegant sports bar environment complete with high-definition flat screen televisions for broadcasting local, national and worldwide sporting events. Located within Drafts is a brand new state-of-the-art Game Room and 6 lane bowling alley. Drafts Sports Bar & Grill is open daily for breakfast, lunch and dinner (hours may vary seasonally) and is located on the first floor of the Village Shops next to the Pavilion.
Cordovano Joe’s Authentic New York Style Pizza
Located within the Marketplace is Cordovano Joe’s Authentic New York Style Pizza offering hand-tossed freshly baked specialty pizza with all of your favorite toppings. Cordovano Joe’s provides delivery right to your Villa or pickup in the Marketplace. Call us if there is not a menu in your room and we will be happy to bring one to you.
Sid's Bistro
Located within the Pavilion, Sid's Bistro Proudly Serves Starbucks® Coffee, fresh Jamba Juice® and offers a wide menu selection of the finest Hershey's® Ice Cream and freshly baked goods.

One night's room and tax deposit required at the time of booking. Full and final payment is due upon arrival. Must have valid ID and form of payment. A 50 USD credit card or 200 USD cash deposit is required at check-in for incidentals.

A resort fee of $12.99 + tax per room per night is due at check-in.

One cat or dog up to 60lbs. A mandatory cleaning fee of 170.00 USD, plus a Deposit of 100.00 USD, which is returned if there is no damage to the unit, is required at check-in. Breed restrictions apply. No charge for service animals. See Terms and Conditions for full policy details.

Package handling and storage fees will apply, per package, to all packages that are shipped and/or stored at the resort prior to and/or during a guest stay. The fee for acceptance and secure storage for up to 20 packages is $5.00 per package and $10.00 per package for 21 packages or more. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender or may become the property of the resort. While all efforts are made to keep stored packages as secure as possible, lost and/or stolen packages are not the ultimate responsibility of the resort.

Reserve Orlando Customer Reviews

Have you been to Westgate Lakes Resort & Spa? Share your knowledge and be the first to review this.
TripAdvisor Reviews
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Linda C
New Hope, Pennsylvania
"Satisfied Traveler"
TripAdvisor user rating 4 out of 5
Reviewed February 22, 2018 NEW
We were happy with the resort overall. Yes could some small things be better, of course. We generally stay at Marriott’s when we use our time share but were absolutely happy with this resort for our 5 week stay. Always something to do to keep busy if you don’t go to any of the near by parks for the day. We had a few minor things wrong with our room, they were taken care of the same day. All staff helpful & respectful. With the complimentary shuttle back and forth to the parks & the outlets you don’t have to rent a car. With the on site eateries and some nearby restaurants that deliver, food is of easy access if you don’t what to buy groceries. If you don’t want to listen to their 90 min. presentation just opt out and say no.
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Wendi D
"Awwww Good Stay!"
TripAdvisor user rating 4 out of 5
Reviewed February 22, 2018 NEW
We don't often travel so when we do I scour the internet looking for the best deals, best locations, best in-room amenities, etc. I had little time to book two rooms for my husband and I and my parents to stay in for our 4-day, 3-night stay in Orlando. The best deal I could find us, close to the parks, without paying an arm and a leg was Westgate Lakes Resort & Spa. Check-in: Check-in was at 4 p.m. If you're coming to Orlando for theme park visits this is a great way to get used to standing in line. I made our reservations and paid in full online so I hoped check-in would be easier. We were in line for at least half an hour to just check-in. However, our customer service representative was very nice and very polite so that made up for the lengthy wait. Just down the line from us, a customer was growing increasingly angry at his customer service rep and our person was getting a little nervous. I can't imagine that it's an easy task waiting on alllllll of the people waiting to check in. After check-in, we were handed off to another staff person who handed us off to a timeshare salesperson. This is where Westgate Lakes Resort & Spa loses a star. I wish we had been asked at check-in if we were interested in hearing more about giving us the choice to be confronted by the salesperson. It felt fairly confrontational too. We weren't sure what was going on at first. The person was just unloading all this information to us about free breakfast and oh, here's a gift certificate for $100, and here's some more amenities that you can use, and you can have all of this if...youjustattenda90minutepresentationatbreakfast. Say what? So breakfast wasn't free? A 90-minute presentation starting at 8 a.m. and the parks open at 9 a.m? No, just no. We had to stop the salesperson to make sure what was going on and then declined the offer. I know the guy must get paid by commission because he was visually unhappy that we declined. He tried to sell us on it again, got a little more unhappy, and then wished us a happy stay. That was the only time we were asked about the presentation and sold the timeshare stuff. At no other time were we given a sales pitch. Getting to the rooms: We were next met with a sort of bellhop - a nice guy who we could follow (two separate cars, during a crazy busy check-in was a little dicey but ended up okay) to our building. He would let us into our rooms and get us settled. We weren't given a choice in this either. Fortunately, he was nice enough, got us where we needed to be, took care of our luggage for us, and got us into our rooms. He got tipped by both my parents and my husband and I. So just keep that for future reference. Our rooms were great. We got the Studio Villas. We faced the pond between the buildings with a view of the lake beyond. We were told we had a view of the fireworks but that was a little exaggerated. But the porch was huge and screened in (no bugs!) with comfortable chairs, a table, and two chaise lounges. We had a lovely breeze the whole time we were there. My parents had some troubles with their room. The carpet in the bedroom area was soaking wet in one area (just beyond the seam of the carpet and tile). We also got back to our rooms earlier on our 3rd day because of an injury I sustained at one of the theme parks, so their room hadn't been seen to yet by housekeeping. They said it didn't bother them. We had no troubles with our room. Our fridge wasn't plugged in and a text to the customer service rep got that taken care of right away. The bed was comfortable, if not really high off the ground (which I kind of loved). There were a ton of pillows and an extra blanket if needed. Check out was a BREEZE. Just drop your cards off in a little box at the security hut and off you go. Besides the few negative things I mentioned above we had a great stay. The first night it was a little loud. My parent's neighbors were outside until 2 a.m. Even though my room was on the 5th floor we could hear them yelling and laughing all night. The rest of the time it was quiet. I honestly think I could have asked someone to go out and tell them to be quiet but I just didn't think about it. Last note: I left my iPad in the bedside table. I didn't realize it was gone until two days after we got home. I called in the resort to ask if it had gotten turned in. It had. Along with the charger and cord. They are shipping it to me as we speak. I'm so grateful!
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Nicole P
"Great experience!"
TripAdvisor user rating 5 out of 5
Reviewed February 21, 2018 NEW
We traveled here last week and had an incredible time! Check-in was a little hectic and you are taken to various stopping points! We were only asked once about coming to a welcome breakfast. I simply asked if it was the 90 minute presentation and told the woman that we were not interested. She asked once more and politely said no thanks! Never again did we feel pressure from anyone at the resort! Instead, we had an amazing time! At checkin I asked the individual if we might be able to have a room with a view. He said he would do the best he could for us! We ended up in the 1400 building and were upgrade to a two bedroom! Super unexpected! The best part was at night while our daughter was sleeping we were able to see magic kingdom and Epcot fireworks! No need to go and sit in the long lines at Disney! We were escorted to our hotel room and asked for suggestions on the best pools! He suggested the pool that was kiddy corner to the 1400 building that my daughter renamed the “quiet pool” The property was very clean and we never passed someone who did not say hello. Everyone was very helpful! I was getting very nervous about this hotel before coming. However, it exceeded our expectations. If you are not interested in the timeshare presentation simply say no thank you! They will try to offer you some amazing deals however you as the traveler need to decide what is more important to you on you vacation! The free stuff or the extra 90 mins of pool time! Would highly recommend this resort to any of my closest friends and relatives!
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Erica H
"No peace here, constant harassment to buy timeshare"
TripAdvisor user rating 1 out of 5
Reviewed February 20, 2018 NEW
This hotel is advertised as a resort and I purchased a room for 2 days. Think again before you stay here! All this place does is try to sell you timeshares. I was held hostage after I was fully paid and They would not give me my room key until I met with one of their consigliere’s and received a welcome packet which was just their way of forcing you to listen to their sales pitch. I told them I was not interested and “Jeff” became rude, gave me my room key and no map. It’s quite a large place but I finally found my way. The next morning they called my room first thing and woke me up saying I forgot my welcome gift and to come to the consiglieres desk and retrieve it. Again I told them I was not interested. Later in the the afternoon they called again trying to offer breakfast and a free gift card to listen to their sales pitch. I just unplugged the phone. It was a nightmare. Additionally, after returning to the hotel at 11:30 there was no parking. I had to park in the garage very far away and get a golf cart to drive me to my room, and in the morning come check out, they were no where to be found. The room was spacious, the grounds are pretty, but it’s all a trap, not a relaxing vacation spot....IF THIS IS A TIMESHARE RESORT WHERE YOU STAYING IS CONTINGENT ON LISTENING TO SALES PITCHES THEN YOU MUST ADVERTISE THAT. This place sucks!
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M B
"Poor Management and dirty"
TripAdvisor user rating 1 out of 5
Reviewed February 20, 2018 NEW
Our out of state family stayed here for a week and we were their guests in the villa for a few nights. Orlando has many many hotels and villas so if possible find someplace better than this “Resort”. Cleanliness of the property is not a high priority as evidenced by the total lack of ongoing routine maintenance and cleaning of the individual villas. Coupled with weird people roaming the place at nighttime and no security to be found... we weren’t alone in feeling unsafe at Westgate. BUYER BEWARE!!!
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Frequently Asked Questions about Westgate Lakes Resort & Spa

How many units are available at Lakes Resort & Spa by Westgate?
There are 1728 units available at this property.

How many different buildings comprise your units?
The Lakes Resort & Spa by Westgate has a total of 25 buildings to house its 1728 units.

How many floors constitute your property?
There are 3-6 floors, depending on the building.

Does Lakes Resort & Spa by Westgate have a restaurant on-site?
Yes. The Smokehouse Grill & Bar is open from 5pm-10pm. Sid’s Deli is open from 7am-5pm. A marketplace is also located on-site and is open from 7am-10pm. Island Styles, a beach wear and accessories shop, is open from 9am-5pm.

Do you have a minimum age required for check-in at Lakes Resort & Spa by Westgate?Guests must be at least 21 years old to check-in.

Do you have any resort fees?
Yes.  There is a $9.95 resort fee charged nightly per unit for any length of stay.

Do you charge for cribs at Lakes Resort & Spa by Westgate?
Cribs are available at no charge.

What are the pool hours?
The pools, of which there are seven, are open from 8am-9pm.

Is late check-in available?
Yes, the front desk is open 24-hours so guests may check-in at any time.

Does Lakes Resort & Spa by Westgate have shuttles to the theme parks?
Yes, they do offer complimentary scheduled transportation to Disney World, Universal Orlando, SeaWorld and the Orlando Premium Outlets. Space in limited, so be sure to make a reservation with VIP Services to avoid the hassles with driving.